Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance

Name: Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance
Author: Wang, X., Wen, X., Paşamehmetoğlu, Ayşın, Guchait, P.

İsim	Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance
Yazar	Wang, X., Wen, X., Paşamehmetoğlu, Ayşın, Guchait, P.
Basım Tarihi:	2021-04
Basım Yeri	- Elsevier
Konu	Mindfulness, Creativity, Error tolerance, Customer satisfaction
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	0278-4319
Kayıt Numarası	b5d83fde-20fc-4742-8a04-7f991ebc1048
Lokasyon	Hotel Management
Tarih	2021-04
Notlar	Hong Kong Polytechnic University
Örnek Metin	Mindfulness refers to the psychological attentional state in which a person is conscious and accepting of the present. It is increasingly emerging as an estimable quality, especially within the hospitality industry where frontline employees’ creativity is critical to sustaining high-reliability organizations (HROs). Drawing on the literature on mindfulness, HROs, and creativity, this study (1) examines the moderating effect of organizational error tolerance on the relationship between employee mindfulness and creativity; and (2) investigates the mediating role of creativity on the relationship between employee mindfulness and customer satisfaction. The results of the multilevel path analyses performed on data collected from 303 restaurant employees and their managers supported the study's hypotheses. Specifically, the relationship between employee mindfulness and employee creativity was found to be contingent on organizational environmental cues (i.e., organizational error tolerance). The study's findings have implications for hospitality managerial practice, and research regarding employee mindfulness, creativity, error management, and HROs.
DOI	10.1016/j.ijhm.2020.102846
Cilt	94

Kaynağa git Özyeğin Üniversitesi

Aramaya Dön

Özyeğin Üniversitesi

Kaynağa git

Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance

Yazar Wang, X., Wen, X., Paşamehmetoğlu, Ayşın, Guchait, P.

Basım Tarihi 2021-04

Basım Yeri - Elsevier

Konu Mindfulness, Creativity, Error tolerance, Customer satisfaction

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 0278-4319

Kayıt Numarası b5d83fde-20fc-4742-8a04-7f991ebc1048

Lokasyon Hotel Management

Tarih 2021-04

Notlar Hong Kong Polytechnic University

Örnek Metin Mindfulness refers to the psychological attentional state in which a person is conscious and accepting of the present. It is increasingly emerging as an estimable quality, especially within the hospitality industry where frontline employees’ creativity is critical to sustaining high-reliability organizations (HROs). Drawing on the literature on mindfulness, HROs, and creativity, this study (1) examines the moderating effect of organizational error tolerance on the relationship between employee mindfulness and creativity; and (2) investigates the mediating role of creativity on the relationship between employee mindfulness and customer satisfaction. The results of the multilevel path analyses performed on data collected from 303 restaurant employees and their managers supported the study's hypotheses. Specifically, the relationship between employee mindfulness and employee creativity was found to be contingent on organizational environmental cues (i.e., organizational error tolerance). The study's findings have implications for hospitality managerial practice, and research regarding employee mindfulness, creativity, error management, and HROs.

DOI 10.1016/j.ijhm.2020.102846

Cilt 94