Meeting revenue management challenges: Knowledge, skills and abilities

Name: Meeting revenue management challenges: Knowledge, skills and abilities
Author: Cetin, G., Demirçiftçi, Tevfik, Bilgihan, A.

İsim	Meeting revenue management challenges: Knowledge, skills and abilities
Yazar	Cetin, G., Demirçiftçi, Tevfik, Bilgihan, A.
Basım Tarihi:	2016-08
Basım Yeri	- Elsevier
Konu	Revenue management, Yield management, Challenges, KSAs, Revenue managers
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	1873-4693
Kayıt Numarası	f350cc40-e2c9-4637-874b-081667da0e97
Lokasyon	Hotel Management
Tarih	2016-08
Notlar	Istanbul University Research Council
Örnek Metin	Hospitality industry increasingly recognizes importance of integrating revenue management into their operations and significance of their staff to do so. Yet revenue managers face major challenges from both internal and external sources. Hence revenue staff dealing with several sophisticated problems should possess various knowledge, skills and abilities (KSAs) to enable them effectively overcome these obstacles. However which specific capabilities are required to what extent are not clear. Therefore this study aims to match the challenges that are faced by hotel revenue managers with KSAs required in managing inventory and prices. A two step qualitative method is adopted; first 14 revenue managers were interviewed and secondly a focus group with eight participants was conducted in order to identify challenges and competencies required in improving revenue management effectiveness. Thus this study offers a typology of challenges faced by revenue managers and it also identifies KSAs that are required by revenue management staff.
DOI	10.1016/j.ijhm.2016.06.008
Cilt	57

Kaynağa git Özyeğin Üniversitesi

Aramaya Dön

Özyeğin Üniversitesi

Kaynağa git

Meeting revenue management challenges: Knowledge, skills and abilities

Yazar Cetin, G., Demirçiftçi, Tevfik, Bilgihan, A.

Basım Tarihi 2016-08

Basım Yeri - Elsevier

Konu Revenue management, Yield management, Challenges, KSAs, Revenue managers

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 1873-4693

Kayıt Numarası f350cc40-e2c9-4637-874b-081667da0e97

Lokasyon Hotel Management

Tarih 2016-08

Notlar Istanbul University Research Council

Örnek Metin Hospitality industry increasingly recognizes importance of integrating revenue management into their operations and significance of their staff to do so. Yet revenue managers face major challenges from both internal and external sources. Hence revenue staff dealing with several sophisticated problems should possess various knowledge, skills and abilities (KSAs) to enable them effectively overcome these obstacles. However which specific capabilities are required to what extent are not clear. Therefore this study aims to match the challenges that are faced by hotel revenue managers with KSAs required in managing inventory and prices. A two step qualitative method is adopted; first 14 revenue managers were interviewed and secondly a focus group with eight participants was conducted in order to identify challenges and competencies required in improving revenue management effectiveness. Thus this study offers a typology of challenges faced by revenue managers and it also identifies KSAs that are required by revenue management staff.

DOI 10.1016/j.ijhm.2016.06.008

Cilt 57