Employee mindfulness and creativity: when emotions and national culture matter

Name: Employee mindfulness and creativity: when emotions and national culture matter
Author: Gip, H., The Khoa, D., Fernando, R. L. F., Paşamehmetoğlu, Ayşın

İsim	Employee mindfulness and creativity: when emotions and national culture matter
Yazar	Gip, H., The Khoa, D., Fernando, R. L. F., Paşamehmetoğlu, Ayşın
Basım Tarihi:	2022
Basım Yeri	- Taylor & Francis
Konu	Creativity, Culture, Emotions, Error reporting, Mindfulness, Service recovery
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	0264-2069
Kayıt Numarası	b0dcfeaf-f950-4caf-8e2f-c52cac68f5d9
Lokasyon	Hotel Management
Tarih	2022
Örnek Metin	Mindfulness has recently attracted more attention from service scholars due to its positive effect on various job outcomes. Yet, the linkage between mindfulness and service employees’ creativity is still not well understood. This study aims to bridge this gap by examining how emotions might influence the mindfulness and creativity relationship from different cultural perspectives. Frontline service employees from three countries, the Philippines, Turkey, and the United States, were sampled to form a cross-border dataset. PLS multigroup results show that creativity positively influences service recovery performance and error reporting across the three nations. Furthermore, the mindfulness-creativity link is mediated by gratitude as a positive emotion in the United States, but by envy as a negative emotion in the Philippines and Turkey. This suggests that the link between mindfulness and creativity may be culturally contextual. These results might provide insights for mindfulness practices within the service work environment.
DOI	10.1080/02642069.2022.2037570
Cilt	42

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Employee mindfulness and creativity: when emotions and national culture matter

Yazar Gip, H., The Khoa, D., Fernando, R. L. F., Paşamehmetoğlu, Ayşın

Basım Tarihi 2022

Basım Yeri - Taylor & Francis

Konu Creativity, Culture, Emotions, Error reporting, Mindfulness, Service recovery

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 0264-2069

Kayıt Numarası b0dcfeaf-f950-4caf-8e2f-c52cac68f5d9

Lokasyon Hotel Management

Tarih 2022

Örnek Metin Mindfulness has recently attracted more attention from service scholars due to its positive effect on various job outcomes. Yet, the linkage between mindfulness and service employees’ creativity is still not well understood. This study aims to bridge this gap by examining how emotions might influence the mindfulness and creativity relationship from different cultural perspectives. Frontline service employees from three countries, the Philippines, Turkey, and the United States, were sampled to form a cross-border dataset. PLS multigroup results show that creativity positively influences service recovery performance and error reporting across the three nations. Furthermore, the mindfulness-creativity link is mediated by gratitude as a positive emotion in the United States, but by envy as a negative emotion in the Philippines and Turkey. This suggests that the link between mindfulness and creativity may be culturally contextual. These results might provide insights for mindfulness practices within the service work environment.

DOI 10.1080/02642069.2022.2037570

Cilt 42