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Employee mindfulness and creativity: when emotions and national culture matter

Title	Employee mindfulness and creativity: when emotions and national culture matter
Author	Gip, H., The Khoa, D., Fernando, R. L. F., Paşamehmetoğlu, Ayşın
Publication Date:	2022
Publication Place	- Taylor & Francis
Subject	Creativity, Culture, Emotions, Error reporting, Mindfulness, Service recovery
Type	Periodical
Language	English
Digital	Yes
Manuscript	No
Library:	Özyeğin University
Library Asset ID	0264-2069
Record ID	b0dcfeaf-f950-4caf-8e2f-c52cac68f5d9
Library Location	Hotel Management
Date	2022
Sample Text	Mindfulness has recently attracted more attention from service scholars due to its positive effect on various job outcomes. Yet, the linkage between mindfulness and service employees’ creativity is still not well understood. This study aims to bridge this gap by examining how emotions might influence the mindfulness and creativity relationship from different cultural perspectives. Frontline service employees from three countries, the Philippines, Turkey, and the United States, were sampled to form a cross-border dataset. PLS multigroup results show that creativity positively influences service recovery performance and error reporting across the three nations. Furthermore, the mindfulness-creativity link is mediated by gratitude as a positive emotion in the United States, but by envy as a negative emotion in the Philippines and Turkey. This suggests that the link between mindfulness and creativity may be culturally contextual. These results might provide insights for mindfulness practices within the service work environment.
DOI	10.1080/02642069.2022.2037570
Cilt	42

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Özyeğin University

Employee mindfulness and creativity: when emotions and national culture matter

Author Gip, H., The Khoa, D., Fernando, R. L. F., Paşamehmetoğlu, Ayşın

Publication Date 2022

Publication Place - Taylor & Francis

Subject Creativity, Culture, Emotions, Error reporting, Mindfulness, Service recovery

Type Periodical

Language English

Digital Yes

Manuscript No

Library Özyeğin University

Library Asset ID 0264-2069

Record ID b0dcfeaf-f950-4caf-8e2f-c52cac68f5d9

Library Location Hotel Management

Date 2022

Sample Text Mindfulness has recently attracted more attention from service scholars due to its positive effect on various job outcomes. Yet, the linkage between mindfulness and service employees’ creativity is still not well understood. This study aims to bridge this gap by examining how emotions might influence the mindfulness and creativity relationship from different cultural perspectives. Frontline service employees from three countries, the Philippines, Turkey, and the United States, were sampled to form a cross-border dataset. PLS multigroup results show that creativity positively influences service recovery performance and error reporting across the three nations. Furthermore, the mindfulness-creativity link is mediated by gratitude as a positive emotion in the United States, but by envy as a negative emotion in the Philippines and Turkey. This suggests that the link between mindfulness and creativity may be culturally contextual. These results might provide insights for mindfulness practices within the service work environment.

DOI 10.1080/02642069.2022.2037570

Cilt 42