Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments

Name: Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments
Author: Yang, K. K., Çayırlı, Tuğba

İsim	Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments
Yazar	Yang, K. K., Çayırlı, Tuğba
Basım Tarihi:	2020-01-02
Basım Yeri	- Taylor & Francis
Konu	Appointment scheduling, Open access, Same-day demand and walk-ins, Simulation
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	0160-5682
Kayıt Numarası	fb46307c-b403-4dbe-86cc-58457ac7de60
Lokasyon	Business Administration
Tarih	2020-01-02
Örnek Metin	This study investigates demand and capacity strategies for managing clinic variability. These include (i) same-day scheduling to control random walk-ins, (ii) no-show intervention, where the clinic calls advance-booked patients a day before to identify and release cancelled slots to same-day patients, and (iii) adjustments to daily number of appointments for advance-booked patients to match seasonal variations in same-day demand. These strategies are tested over the individual-block/fixed-interval (IBFI) and the Dome appointment rules. Our results show that choosing the appropriate refinements in the order of appointment rules, same-day scheduling, no-show intervention, and capacity adjustment provides maximum improvement. The total cost benefit of demand strategies (i) and (ii) is 7 to 21%, whereas the benefit of capacity strategy (iii) is as high as 6%. Our study affirms the universality of the Dome rule to perform well when combined with the demand and capacity strategies across different environments.
DOI	10.1080/01605682.2018.1557023
Cilt	71

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Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments

Yazar Yang, K. K., Çayırlı, Tuğba

Basım Tarihi 2020-01-02

Basım Yeri - Taylor & Francis

Konu Appointment scheduling, Open access, Same-day demand and walk-ins, Simulation

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 0160-5682

Kayıt Numarası fb46307c-b403-4dbe-86cc-58457ac7de60

Lokasyon Business Administration

Tarih 2020-01-02

Örnek Metin This study investigates demand and capacity strategies for managing clinic variability. These include (i) same-day scheduling to control random walk-ins, (ii) no-show intervention, where the clinic calls advance-booked patients a day before to identify and release cancelled slots to same-day patients, and (iii) adjustments to daily number of appointments for advance-booked patients to match seasonal variations in same-day demand. These strategies are tested over the individual-block/fixed-interval (IBFI) and the Dome appointment rules. Our results show that choosing the appropriate refinements in the order of appointment rules, same-day scheduling, no-show intervention, and capacity adjustment provides maximum improvement. The total cost benefit of demand strategies (i) and (ii) is 7 to 21%, whereas the benefit of capacity strategy (iii) is as high as 6%. Our study affirms the universality of the Dome rule to perform well when combined with the demand and capacity strategies across different environments.

DOI 10.1080/01605682.2018.1557023

Cilt 71