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Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments

Title	Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments
Author	Yang, K. K., Çayırlı, Tuğba
Publication Date:	2020-01-02
Publication Place	- Taylor & Francis
Subject	Appointment scheduling, Open access, Same-day demand and walk-ins, Simulation
Type	Periodical
Language	English
Digital	Yes
Manuscript	No
Library:	Özyeğin University
Library Asset ID	0160-5682
Record ID	fb46307c-b403-4dbe-86cc-58457ac7de60
Library Location	Business Administration
Date	2020-01-02
Sample Text	This study investigates demand and capacity strategies for managing clinic variability. These include (i) same-day scheduling to control random walk-ins, (ii) no-show intervention, where the clinic calls advance-booked patients a day before to identify and release cancelled slots to same-day patients, and (iii) adjustments to daily number of appointments for advance-booked patients to match seasonal variations in same-day demand. These strategies are tested over the individual-block/fixed-interval (IBFI) and the Dome appointment rules. Our results show that choosing the appropriate refinements in the order of appointment rules, same-day scheduling, no-show intervention, and capacity adjustment provides maximum improvement. The total cost benefit of demand strategies (i) and (ii) is 7 to 21%, whereas the benefit of capacity strategy (iii) is as high as 6%. Our study affirms the universality of the Dome rule to perform well when combined with the demand and capacity strategies across different environments.
DOI	10.1080/01605682.2018.1557023
Cilt	71

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Özyeğin University

Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments

Author Yang, K. K., Çayırlı, Tuğba

Publication Date 2020-01-02

Publication Place - Taylor & Francis

Subject Appointment scheduling, Open access, Same-day demand and walk-ins, Simulation

Type Periodical

Language English

Digital Yes

Manuscript No

Library Özyeğin University

Library Asset ID 0160-5682

Record ID fb46307c-b403-4dbe-86cc-58457ac7de60

Library Location Business Administration

Date 2020-01-02

Sample Text This study investigates demand and capacity strategies for managing clinic variability. These include (i) same-day scheduling to control random walk-ins, (ii) no-show intervention, where the clinic calls advance-booked patients a day before to identify and release cancelled slots to same-day patients, and (iii) adjustments to daily number of appointments for advance-booked patients to match seasonal variations in same-day demand. These strategies are tested over the individual-block/fixed-interval (IBFI) and the Dome appointment rules. Our results show that choosing the appropriate refinements in the order of appointment rules, same-day scheduling, no-show intervention, and capacity adjustment provides maximum improvement. The total cost benefit of demand strategies (i) and (ii) is 7 to 21%, whereas the benefit of capacity strategy (iii) is as high as 6%. Our study affirms the universality of the Dome rule to perform well when combined with the demand and capacity strategies across different environments.

DOI 10.1080/01605682.2018.1557023

Cilt 71