Altering the environment to improve appointment system performance

Name: Altering the environment to improve appointment system performance
Author: Çayırlı, Tuğba, Yang, K. K.

İsim	Altering the environment to improve appointment system performance
Yazar	Çayırlı, Tuğba, Yang, K. K.
Basım Tarihi:	2019-06
Basım Yeri	- Informs
Konu	Healthcare scheduling, Appointment systems, Environmental assessment, Simulation
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	2164-3962
Kayıt Numarası	94a45d34-d6c2-42c2-89b8-9c6775ca1e95
Lokasyon	Business Administration
Tarih	2019-06
Örnek Metin	Current research on clinic performance is focused primarily on appointment scheduling rather than shaping the clinical environments. The goal of this study is to investigate the impact of environmental factors on the total cost performance of a clinic, measured as a weighted sum of patients' wait times and physician's idle time and overtime. The environmental factors investigated include the variability of service times, the probabilities of no-shows and walk-ins, the number of appointments per session, and the cost ratio of physician's time to patients' time. The effects of these factors are evaluated using a near-optimal rule that already adjusts the patients' appointment times to minimize the negative effects of these factors so that their residual or true effects on total cost performance can be isolated. As a result, this study provides useful insights for healthcare practitioners in prioritizing their efforts in managing the different sources of variability to further improve the clinic performance beyond the use of an optimal or near-optimal appointment rule. Additional experiments are conducted on the effects of patient and physician unpunctuality, which have been studied to a lesser extent in prior literature.
DOI	10.1287/serv.2019.0239
Cilt	11

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Altering the environment to improve appointment system performance

Yazar Çayırlı, Tuğba, Yang, K. K.

Basım Tarihi 2019-06

Basım Yeri - Informs

Konu Healthcare scheduling, Appointment systems, Environmental assessment, Simulation

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 2164-3962

Kayıt Numarası 94a45d34-d6c2-42c2-89b8-9c6775ca1e95

Lokasyon Business Administration

Tarih 2019-06

Örnek Metin Current research on clinic performance is focused primarily on appointment scheduling rather than shaping the clinical environments. The goal of this study is to investigate the impact of environmental factors on the total cost performance of a clinic, measured as a weighted sum of patients' wait times and physician's idle time and overtime. The environmental factors investigated include the variability of service times, the probabilities of no-shows and walk-ins, the number of appointments per session, and the cost ratio of physician's time to patients' time. The effects of these factors are evaluated using a near-optimal rule that already adjusts the patients' appointment times to minimize the negative effects of these factors so that their residual or true effects on total cost performance can be isolated. As a result, this study provides useful insights for healthcare practitioners in prioritizing their efforts in managing the different sources of variability to further improve the clinic performance beyond the use of an optimal or near-optimal appointment rule. Additional experiments are conducted on the effects of patient and physician unpunctuality, which have been studied to a lesser extent in prior literature.

DOI 10.1287/serv.2019.0239

Cilt 11