Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave

Name: Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave
Author: Dawson, M., Guchait, P., Russen, M., Wang, X., Paşamehmetoğlu, Ayşın

İsim	Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave
Yazar	Dawson, M., Guchait, P., Russen, M., Wang, X., Paşamehmetoğlu, Ayşın
Basım Tarihi:	2023
Basım Yeri	- Taylor & Francis
Konu	Hospitality culture, Intent to leave, Job satisfaction, Organizational citizenship behaviors, Service recovery performance
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	1533-2845
Kayıt Numarası	81d834ac-447a-499d-9562-9bc5570b578a
Lokasyon	Hotel Management
Tarih	2023
Örnek Metin	Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts on hospitality employees’ job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave. Using survey methodology, 210 hotel employees in Turkey provided survey data. The results demonstrated significant effects of hospitality culture on turnover, service recovery performance, organizational citizenship behavior, and job satisfaction as a significant mediator. The findings stress the importance of a strong hospitality culture to positively influence employees’ job attitude, and job performance.
DOI	10.1080/15332845.2023.2180963
Cilt	22

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Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave

Yazar Dawson, M., Guchait, P., Russen, M., Wang, X., Paşamehmetoğlu, Ayşın

Basım Tarihi 2023

Basım Yeri - Taylor & Francis

Konu Hospitality culture, Intent to leave, Job satisfaction, Organizational citizenship behaviors, Service recovery performance

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 1533-2845

Kayıt Numarası 81d834ac-447a-499d-9562-9bc5570b578a

Lokasyon Hotel Management

Tarih 2023

Örnek Metin Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts on hospitality employees’ job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave. Using survey methodology, 210 hotel employees in Turkey provided survey data. The results demonstrated significant effects of hospitality culture on turnover, service recovery performance, organizational citizenship behavior, and job satisfaction as a significant mediator. The findings stress the importance of a strong hospitality culture to positively influence employees’ job attitude, and job performance.

DOI 10.1080/15332845.2023.2180963

Cilt 22