نویسنده
Dawson, M., Guchait, P., Russen, M., Wang, X., Paşamehmetoğlu, Ayşın
تاریخ انتشار
2023
محل انتشار
-
Taylor & Francis
موضوع
Hospitality culture, Intent to leave, Job satisfaction, Organizational citizenship behaviors, Service recovery performance
نوع
دوره ای
زبان
انگلیسی
دیجیتال
بله
نسخه خطی
خیر
کتابخانه
دانشگاه اوزیغین
شناسه دارایی کتابخانه
1533-2845
شماره ثبت
81d834ac-447a-499d-9562-9bc5570b578a
محل کتابخانه
Hotel Management
تاریخ
2023
متن نمونه
Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts on hospitality employees’ job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave. Using survey methodology, 210 hotel employees in Turkey provided survey data. The results demonstrated significant effects of hospitality culture on turnover, service recovery performance, organizational citizenship behavior, and job satisfaction as a significant mediator. The findings stress the importance of a strong hospitality culture to positively influence employees’ job attitude, and job performance.
DOI
10.1080/15332845.2023.2180963
Cilt
22
