Author
Dawson, M., Guchait, P., Russen, M., Wang, X., Paşamehmetoğlu, Ayşın
Publication Date
2023
Publication Place
-
Taylor & Francis
Subject
Hospitality culture, Intent to leave, Job satisfaction, Organizational citizenship behaviors, Service recovery performance
Type
Periodical
Language
English
Digital
Yes
Manuscript
No
Library
Özyeğin University
Library Asset ID
1533-2845
Record ID
81d834ac-447a-499d-9562-9bc5570b578a
Library Location
Hotel Management
Date
2023
Sample Text
Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts on hospitality employees’ job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave. Using survey methodology, 210 hotel employees in Turkey provided survey data. The results demonstrated significant effects of hospitality culture on turnover, service recovery performance, organizational citizenship behavior, and job satisfaction as a significant mediator. The findings stress the importance of a strong hospitality culture to positively influence employees’ job attitude, and job performance.
DOI
10.1080/15332845.2023.2180963
Cilt
22
