The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors

Name: The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Author: Paşamehmetoğlu, Ayşın, Guchait, P., Tracey, J. B., Lei, P.

İsim	The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Yazar	Paşamehmetoğlu, Ayşın, Guchait, P., Tracey, J. B., Lei, P.
Basım Tarihi:	2017
Basım Yeri	- Emerald Publishing
Konu	Error management, Service recovery performance, Coworker support, Supervisor support, Helping behaviours
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	2055-6225
Kayıt Numarası	d1edf0ad-deff-4764-a617-da9ee14781be
Tarih	2017
Örnek Metin	The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor and coworker support for error management on two measures of employee service performance: service recovery performance and helping behaviors during service failure and recoveries. Specifically, this study examines the linear and non-linear interaction effects of supervisor and coworker support for error management on the outcome variables.
DOI	10.1108/JSTP-06-2015-0130
Cilt	27

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The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors

Yazar Paşamehmetoğlu, Ayşın, Guchait, P., Tracey, J. B., Lei, P.

Basım Tarihi 2017

Basım Yeri - Emerald Publishing

Konu Error management, Service recovery performance, Coworker support, Supervisor support, Helping behaviours

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 2055-6225

Kayıt Numarası d1edf0ad-deff-4764-a617-da9ee14781be

Tarih 2017

Örnek Metin The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor and coworker support for error management on two measures of employee service performance: service recovery performance and helping behaviors during service failure and recoveries. Specifically, this study examines the linear and non-linear interaction effects of supervisor and coworker support for error management on the outcome variables.

DOI 10.1108/JSTP-06-2015-0130

Cilt 27