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The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors

Title	The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Author	Paşamehmetoğlu, Ayşın, Guchait, P., Tracey, J. B., Lei, P.
Publication Date:	2017
Publication Place	- Emerald Publishing
Subject	Error management, Service recovery performance, Coworker support, Supervisor support, Helping behaviours
Type	Periodical
Language	English
Digital	Yes
Manuscript	No
Library:	Özyeğin University
Library Asset ID	2055-6225
Record ID	d1edf0ad-deff-4764-a617-da9ee14781be
Date	2017
Sample Text	The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor and coworker support for error management on two measures of employee service performance: service recovery performance and helping behaviors during service failure and recoveries. Specifically, this study examines the linear and non-linear interaction effects of supervisor and coworker support for error management on the outcome variables.
DOI	10.1108/JSTP-06-2015-0130
Cilt	27

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Özyeğin University

The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors

Author Paşamehmetoğlu, Ayşın, Guchait, P., Tracey, J. B., Lei, P.

Publication Date 2017

Publication Place - Emerald Publishing

Subject Error management, Service recovery performance, Coworker support, Supervisor support, Helping behaviours

Type Periodical

Language English

Digital Yes

Manuscript No

Library Özyeğin University

Library Asset ID 2055-6225

Record ID d1edf0ad-deff-4764-a617-da9ee14781be

Date 2017

Sample Text The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor and coworker support for error management on two measures of employee service performance: service recovery performance and helping behaviors during service failure and recoveries. Specifically, this study examines the linear and non-linear interaction effects of supervisor and coworker support for error management on the outcome variables.

DOI 10.1108/JSTP-06-2015-0130

Cilt 27