Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry

Name: Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry
Author: Wang, X., Guchait, P., Madera, J. M., Paşamehmetoğlu, Ayşın

İsim	Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry
Yazar	Wang, X., Guchait, P., Madera, J. M., Paşamehmetoğlu, Ayşın
Basım Tarihi:	2018
Basım Yeri	- Emerald Group Publishing
Konu	Creativity, Organizational commitment, Trust, Error management culture, Group efficacy
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	0959-6119
Kayıt Numarası	75d5e295-a684-4ce1-a0e0-a61b50a1bebc
Lokasyon	Hotel Management
Tarih	2018
Örnek Metin	Purpose: The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group efficacy mediate the impact of error management culture on employee creativity; and third, to test whether manager trust and group efficacy mediate the impact of error management culture on employees’ organizational commitment. Design/methodology/approach: Using a survey methodology, 345 front-line hotel employees in Turkey provided survey data. Amos 22.0 was used for data analysis. Findings: Three major findings emerge. First, error management culture was found to have a significant positive influence on manager trust and group efficacy. Second, manager trust and group efficacy mediated the relationship between error management culture and employee creativity. Third, manager trust and group efficacy were found to mediate the relationship between error management culture and employees’ organizational commitment. Practical implications: First, to promote employee creativity and their commitment to the organization, hotels need to cultivate an error management culture. Second, error management culture should be applied in hotels to build employee trust in their manager and boost their collective belief about group competency. Originality/value: This is the first study that identified employee creativity and organizational commitment as outcomes of organizational error management culture. This is also the first study that examined the mediating effects of manager trust and group efficacy which helps in understanding the underlying mechanisms linking error management culture and employee attitudes. The current study provides significant contributions to understanding error management.
DOI	10.1108/IJCHM-01-2017-0038
Cilt	30

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Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry

Yazar Wang, X., Guchait, P., Madera, J. M., Paşamehmetoğlu, Ayşın

Basım Tarihi 2018

Basım Yeri - Emerald Group Publishing

Konu Creativity, Organizational commitment, Trust, Error management culture, Group efficacy

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 0959-6119

Kayıt Numarası 75d5e295-a684-4ce1-a0e0-a61b50a1bebc

Lokasyon Hotel Management

Tarih 2018

Örnek Metin Purpose: The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group efficacy mediate the impact of error management culture on employee creativity; and third, to test whether manager trust and group efficacy mediate the impact of error management culture on employees’ organizational commitment. Design/methodology/approach: Using a survey methodology, 345 front-line hotel employees in Turkey provided survey data. Amos 22.0 was used for data analysis. Findings: Three major findings emerge. First, error management culture was found to have a significant positive influence on manager trust and group efficacy. Second, manager trust and group efficacy mediated the relationship between error management culture and employee creativity. Third, manager trust and group efficacy were found to mediate the relationship between error management culture and employees’ organizational commitment. Practical implications: First, to promote employee creativity and their commitment to the organization, hotels need to cultivate an error management culture. Second, error management culture should be applied in hotels to build employee trust in their manager and boost their collective belief about group competency. Originality/value: This is the first study that identified employee creativity and organizational commitment as outcomes of organizational error management culture. This is also the first study that examined the mediating effects of manager trust and group efficacy which helps in understanding the underlying mechanisms linking error management culture and employee attitudes. The current study provides significant contributions to understanding error management.

DOI 10.1108/IJCHM-01-2017-0038

Cilt 30