Author
Çayırlı, Tuğba, Veral, E., Rosen, H.
Publication Date
2008-05
Publication Place
-
Production and Operations Management Society
Subject
Appointment scheduling, Outpatient clinics, Service operations, Health care, Simulation
Type
Periodical
Language
English
Digital
Yes
Manuscript
No
Library
Özyeğin University
Library Asset ID
1059-1478
Record ID
4ef09a98-1cc2-4824-ac22-e75ae8ef7243
Library Location
Business Administration
Date
2008-05
Notes
Due to copyright restrictions, the access to the full text of this article is only available via subscription.
Sample Text
This paper investigates two approaches to patient classification: using patient classification only for sequencing patient appointments at the time of booking and using patient classification for both sequencing and appointment interval adjustment. In the latter approach, appointment intervals are adjusted to match the consultation time characteristics of different patient classes. Our simulation results indicate that new appointment systems that utilize interval adjustment for patient class are successful in improving doctors' idle time, doctors' overtime and patients' waiting times without any trade-offs. Best performing appointment systems are identified for different clinic environments characterized characterized by walk-ins, no-shows, the percentage of new patients, and the ratio of the mean consultation time of new patients to the mean consultation time of return patients. As a result, practical guidelines are developed for managers who are responsible for designing appointment systems.
DOI
10.3401/poms.1080.0031
Cilt
17
