Error management culture: impact on cohesion, stress, and turnover intentions

Name: Error management culture: impact on cohesion, stress, and turnover intentions
Author: Guchait, P., Paşamehmetoğlu, Ayşın, Madera, J.

İsim	Error management culture: impact on cohesion, stress, and turnover intentions
Yazar	Guchait, P., Paşamehmetoğlu, Ayşın, Madera, J.
Basım Tarihi:	2016
Konu	Error management, Turnover intentions, Front-line employees, Group cohesion, Job stress
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	1743-9507
Kayıt Numarası	7ab9a1a2-e816-4840-ba8e-5b03711689b3
Lokasyon	Hotel Management
Tarih	2016
Örnek Metin	An error management culture involves organizational practices related to communicating about errors, sharing error knowledge, quickly detecting and handling errors, and helping in error situations. Building on error management research, this study examined the influence of organizational error management culture on the turnover intentions of frontline service employees. The study also investigated the underlying mechanism that links this culture with turnover intentions. Data were collected from 345 frontline employees of hotels in Turkey. Structural Equation Modeling results revealed that employee perceptions of organizational error management culture have a direct and significantly negative impact on their turnover intentions. Furthermore, results showed that this relationship is mediated through perceived group cohesion and work stress. Using the job demands-resources model as a theoretical framework, this study revealed that organizational error management culture leads to increased group cohesion; increased group cohesion lowers work stress; and lower work stress lowers turnover intentions. This study contributes to the services management literature by demonstrating how organizational error management culture impacts employee turnover intentions.
DOI	10.1080/02642069.2016.1158253
Cilt	36

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Error management culture: impact on cohesion, stress, and turnover intentions

Yazar Guchait, P., Paşamehmetoğlu, Ayşın, Madera, J.

Basım Tarihi 2016

Konu Error management, Turnover intentions, Front-line employees, Group cohesion, Job stress

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 1743-9507

Kayıt Numarası 7ab9a1a2-e816-4840-ba8e-5b03711689b3

Lokasyon Hotel Management

Tarih 2016

Örnek Metin An error management culture involves organizational practices related to communicating about errors, sharing error knowledge, quickly detecting and handling errors, and helping in error situations. Building on error management research, this study examined the influence of organizational error management culture on the turnover intentions of frontline service employees. The study also investigated the underlying mechanism that links this culture with turnover intentions. Data were collected from 345 frontline employees of hotels in Turkey. Structural Equation Modeling results revealed that employee perceptions of organizational error management culture have a direct and significantly negative impact on their turnover intentions. Furthermore, results showed that this relationship is mediated through perceived group cohesion and work stress. Using the job demands-resources model as a theoretical framework, this study revealed that organizational error management culture leads to increased group cohesion; increased group cohesion lowers work stress; and lower work stress lowers turnover intentions. This study contributes to the services management literature by demonstrating how organizational error management culture impacts employee turnover intentions.

DOI 10.1080/02642069.2016.1158253

Cilt 36