The role of travel patterns in airport duty-free shopping satisfaction: a case study from an Australian regional airport

Name: The role of travel patterns in airport duty-free shopping satisfaction: a case study from an Australian regional airport
Author: Martín, J. C., Martin-Domingo, Luis, Lohmann, G., Spasojevic, B.

İsim	The role of travel patterns in airport duty-free shopping satisfaction: a case study from an Australian regional airport
Yazar	Martín, J. C., Martin-Domingo, Luis, Lohmann, G., Spasojevic, B.
Basım Tarihi:	2019-09
Basım Yeri	- Elsevier
Konu	Duty-free shoppers' satisfaction, Fuzzy logic, TOPSIS, International brands, International routes, Australian airport
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	0969-6997
Kayıt Numarası	c46a76c2-2936-485b-b1b4-a0d8494b2aad
Lokasyon	Aviation Management
Tarih	2019-09
Örnek Metin	Shopping can be one of the primary motivations for tourism, and commercial revenues are becoming an indispensable source of income for airports. Understanding airport shoppers' satisfaction is thus becoming increasingly relevant for airport operators and remains largely unexplored in the academic literature. This paper contributes to the strand of the literature analysing the satisfaction of duty-free shoppers through a six-item construct that was modelled using a hybrid fuzzy TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) method. A questionnaire was administered at the international terminal of a regional airport in Australia. The results show that the differences in terms of place of residence and passengers' destination route are factors influencing the level of shoppers' satisfaction. Residents in Australia and passengers travelling shorthaul are more satisfied than non-residents of Australia and those travelling long-haul. With respect to each attribute, the satisfaction elasticities show that shoppers are more elastic in terms of the variety of items available in the shops and the choice of international brands; and satisfaction is less elastic with respect to the ease with which specific items can be found, as well as the `look and feel' of the shops.
DOI	10.1016/j.jairtraman.2019.101691
Cilt	80

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The role of travel patterns in airport duty-free shopping satisfaction: a case study from an Australian regional airport

Yazar Martín, J. C., Martin-Domingo, Luis, Lohmann, G., Spasojevic, B.

Basım Tarihi 2019-09

Basım Yeri - Elsevier

Konu Duty-free shoppers' satisfaction, Fuzzy logic, TOPSIS, International brands, International routes, Australian airport

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 0969-6997

Kayıt Numarası c46a76c2-2936-485b-b1b4-a0d8494b2aad

Lokasyon Aviation Management

Tarih 2019-09

Örnek Metin Shopping can be one of the primary motivations for tourism, and commercial revenues are becoming an indispensable source of income for airports. Understanding airport shoppers' satisfaction is thus becoming increasingly relevant for airport operators and remains largely unexplored in the academic literature. This paper contributes to the strand of the literature analysing the satisfaction of duty-free shoppers through a six-item construct that was modelled using a hybrid fuzzy TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) method. A questionnaire was administered at the international terminal of a regional airport in Australia. The results show that the differences in terms of place of residence and passengers' destination route are factors influencing the level of shoppers' satisfaction. Residents in Australia and passengers travelling shorthaul are more satisfied than non-residents of Australia and those travelling long-haul. With respect to each attribute, the satisfaction elasticities show that shoppers are more elastic in terms of the variety of items available in the shops and the choice of international brands; and satisfaction is less elastic with respect to the ease with which specific items can be found, as well as the `look and feel' of the shops.

DOI 10.1016/j.jairtraman.2019.101691

Cilt 80