European quality award winning companies: a situational analysis of tourism industry

Name: European quality award winning companies: a situational analysis of tourism industry
Author: Özgen, Hanım Kader Şanlıöz

İsim	European quality award winning companies: a situational analysis of tourism industry
Yazar	Özgen, Hanım Kader Şanlıöz
Basım Tarihi:	2016
Basım Yeri	- Emerald
Konu	Business excellence, EFQM excellence model, European quality award, Service excellence
Tür	Kitap
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	1871-3173
Kayıt Numarası	3ab6a3a5-e132-4a48-bbad-6dfe226e7e9c
Lokasyon	Hotel Management
Tarih	2016
Örnek Metin	The European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic framework for organizations of all sectors, the question about the situation of the tourism industry arises since this model is not frequent in tourism establishments. With the aim of revealing the situation of tourism industry, this chapter utilized the list of the award winning organizations and identified their economic sectors with reference to The Statistical Classification of Economic Activities in the European Union (NACE). As a consequence, the study revealed the weak participation of the tourism industry, represented by only two hotels and a conference center.
DOI	10.1108/S1871-317320160000012002
Cilt	12

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European quality award winning companies: a situational analysis of tourism industry

Yazar Özgen, Hanım Kader Şanlıöz

Basım Tarihi 2016

Basım Yeri - Emerald

Konu Business excellence, EFQM excellence model, European quality award, Service excellence

Tür Kitap

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 1871-3173

Kayıt Numarası 3ab6a3a5-e132-4a48-bbad-6dfe226e7e9c

Lokasyon Hotel Management

Tarih 2016

Örnek Metin The European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic framework for organizations of all sectors, the question about the situation of the tourism industry arises since this model is not frequent in tourism establishments. With the aim of revealing the situation of tourism industry, this chapter utilized the list of the award winning organizations and identified their economic sectors with reference to The Statistical Classification of Economic Activities in the European Union (NACE). As a consequence, the study revealed the weak participation of the tourism industry, represented by only two hotels and a conference center.

DOI 10.1108/S1871-317320160000012002

Cilt 12