Author
Özgen, Hanım Kader Şanlıöz
Publication Date
2016
Publication Place
-
Emerald
Subject
Business excellence, EFQM excellence model, European quality award, Service excellence
Type
Book
Language
English
Digital
Yes
Manuscript
No
Library
Özyeğin University
Library Asset ID
1871-3173
Record ID
3ab6a3a5-e132-4a48-bbad-6dfe226e7e9c
Library Location
Hotel Management
Date
2016
Sample Text
The European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic framework for organizations of all sectors, the question about the situation of the tourism industry arises since this model is not frequent in tourism establishments. With the aim of revealing the situation of tourism industry, this chapter utilized the list of the award winning organizations and identified their economic sectors with reference to The Statistical Classification of Economic Activities in the European Union (NACE). As a consequence, the study revealed the weak participation of the tourism industry, represented by only two hotels and a conference center.
DOI
10.1108/S1871-317320160000012002
Cilt
12
