Author
Budge, S., Ingolfsson, A., Erkut, Erhan
Publication Date
2009-02
Publication Place
-
Informs
Subject
Emergency response system, Dispatch probabilities, Ambulance service, Approximations, Health care
Type
Periodical
Language
English
Digital
Yes
Manuscript
No
Library
Özyeğin University
Library Asset ID
0030-364X
Record ID
c9c1d59c-b58b-4da1-8a4b-af7411996df6
Library Location
Business Administration
Date
2009-02
Notes
Due to copyright restrictions, the access to the full text of this article is only available via subscription.
Sample Text
To calculate many of the important performance measures for an emergency response system, one requires knowledge of the probability that a particular server will respond to an incoming call at a particular location. Estimating these "dispatch probabilities" is complicated by four important characteristics of emergency service systems. We discuss these characteristics and extend previous approximation methods for calculating dispatch probabilities to account for the possibilities of workload variation by station, multiple vehicles per station, call- and station-dependent service times, and server cooperation and dependence.
DOI
10.1287/opre.1080.0591
Cilt
57
