Author
Kubler, Raoul Volker, Pauwels, K. H., Yıldırım, G., Fandrich, T.
Publication Date
2018-09
Publication Place
-
American Marketing Association
Subject
Price sensitivity, Rating sensitivity, Mobile apps, Dynamic panel model, Hofstede's cultural factors
Type
Periodical
Language
English
Digital
Yes
Manuscript
No
Library
Özyeğin University
Library Asset ID
0022-2429
Record ID
8b58c542-68f6-40bb-9295-4e8a571428c7
Library Location
Business Administration
Date
2018-09
Notes
Marketing Science Institute ; Imperial College London ; Spanish government
Sample Text
Many companies compete globally in a world in which user ratings and price are important drivers of performance but whose importance may differ by country. This study builds on the cultural, economic, and structural differences across countries to examine how app popularity reacts to price and ratings, controlling for product characteristics. Estimated across 60 countries, a dynamic panel model with product-specific effects reveals that price sensitivity is higher in countries with higher masculinity and uncertainty avoidance. Ratings valence sensitivity is higher in countries with higher individualism and uncertainty avoidance, while ratings volume sensitivity is higher in countries with higher power distance and uncertainty avoidance and those that are richer and have more income equality. For managers, the authors visualize country groups and calculate how much price should decrease to compensate for a negative review or lack of reviews. For researchers, they highlight the moderators of the volume and valence effects of online ratings, which are becoming ubiquitous in this connected world.
DOI
10.1509/jm.16.0140
Cilt
82