Outpatient appointment scheduling in presence of seasonal walk-ins

Name: Outpatient appointment scheduling in presence of seasonal walk-ins
Author: Çayırlı, Tuğba, Güneş, E. D.

İsim	Outpatient appointment scheduling in presence of seasonal walk-ins
Yazar	Çayırlı, Tuğba, Güneş, E. D.
Basım Tarihi:	2014-04
Basım Yeri	- Springer Nature
Konu	Healthcare operations, Appointment scheduling, Simulation-optimization, Seasonality, Walk-ins
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	1476-9360
Kayıt Numarası	bf8f49db-156d-4797-9c52-15e70eae66a9
Lokasyon	Business Administration
Tarih	2014-04
Notlar	Due to copyright restrictions, the access to the full text of this article is only available via subscription.
Örnek Metin	This study investigates appointment systems (AS), as combinations of access rules and appointment-scheduling rules, explicitly designed for dealing with walk-in seasonality. In terms of 'access rules', strategies are tested for adjusting capacity through intra-week, or monthly seasonality of walk-ins, or their combined effects. In terms of 'appointment rules', strategies are tested to determine which particular slots to double-book or leave open in cases where seasonal walk-in rates exceed or fall short of the overall yearly rate. In that regard, this study integrates capacity and appointment decisions, which are usually addressed in an isolated manner in previous studies. Simulation optimization is used to derive heuristic solutions to the appointment-scheduling problem, and the findings are compared in terms of in-clinic measures of patient wait time, physician idle time and overtime. The goal is to provide practical guidelines for healthcare practitioners on how to best design their AS when seasonal walk-ins exist.
DOI	10.1057/jors.2013.56
Cilt	65

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Outpatient appointment scheduling in presence of seasonal walk-ins

Yazar Çayırlı, Tuğba, Güneş, E. D.

Basım Tarihi 2014-04

Basım Yeri - Springer Nature

Konu Healthcare operations, Appointment scheduling, Simulation-optimization, Seasonality, Walk-ins

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 1476-9360

Kayıt Numarası bf8f49db-156d-4797-9c52-15e70eae66a9

Lokasyon Business Administration

Tarih 2014-04

Notlar Due to copyright restrictions, the access to the full text of this article is only available via subscription.

Örnek Metin This study investigates appointment systems (AS), as combinations of access rules and appointment-scheduling rules, explicitly designed for dealing with walk-in seasonality. In terms of 'access rules', strategies are tested for adjusting capacity through intra-week, or monthly seasonality of walk-ins, or their combined effects. In terms of 'appointment rules', strategies are tested to determine which particular slots to double-book or leave open in cases where seasonal walk-in rates exceed or fall short of the overall yearly rate. In that regard, this study integrates capacity and appointment decisions, which are usually addressed in an isolated manner in previous studies. Simulation optimization is used to derive heuristic solutions to the appointment-scheduling problem, and the findings are compared in terms of in-clinic measures of patient wait time, physician idle time and overtime. The goal is to provide practical guidelines for healthcare practitioners on how to best design their AS when seasonal walk-ins exist.

DOI 10.1057/jors.2013.56

Cilt 65