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Outpatient appointment scheduling in presence of seasonal walk-ins

Title	Outpatient appointment scheduling in presence of seasonal walk-ins
Author	Çayırlı, Tuğba, Güneş, E. D.
Publication Date:	2014-04
Publication Place	- Springer Nature
Subject	Healthcare operations, Appointment scheduling, Simulation-optimization, Seasonality, Walk-ins
Type	Periodical
Language	English
Digital	Yes
Manuscript	No
Library:	Özyeğin University
Library Asset ID	1476-9360
Record ID	bf8f49db-156d-4797-9c52-15e70eae66a9
Library Location	Business Administration
Date	2014-04
Notes	Due to copyright restrictions, the access to the full text of this article is only available via subscription.
Sample Text	This study investigates appointment systems (AS), as combinations of access rules and appointment-scheduling rules, explicitly designed for dealing with walk-in seasonality. In terms of 'access rules', strategies are tested for adjusting capacity through intra-week, or monthly seasonality of walk-ins, or their combined effects. In terms of 'appointment rules', strategies are tested to determine which particular slots to double-book or leave open in cases where seasonal walk-in rates exceed or fall short of the overall yearly rate. In that regard, this study integrates capacity and appointment decisions, which are usually addressed in an isolated manner in previous studies. Simulation optimization is used to derive heuristic solutions to the appointment-scheduling problem, and the findings are compared in terms of in-clinic measures of patient wait time, physician idle time and overtime. The goal is to provide practical guidelines for healthcare practitioners on how to best design their AS when seasonal walk-ins exist.
DOI	10.1057/jors.2013.56
Cilt	65

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Özyeğin University

Outpatient appointment scheduling in presence of seasonal walk-ins

Author Çayırlı, Tuğba, Güneş, E. D.

Publication Date 2014-04

Publication Place - Springer Nature

Subject Healthcare operations, Appointment scheduling, Simulation-optimization, Seasonality, Walk-ins

Type Periodical

Language English

Digital Yes

Manuscript No

Library Özyeğin University

Library Asset ID 1476-9360

Record ID bf8f49db-156d-4797-9c52-15e70eae66a9

Library Location Business Administration

Date 2014-04

Notes Due to copyright restrictions, the access to the full text of this article is only available via subscription.

Sample Text This study investigates appointment systems (AS), as combinations of access rules and appointment-scheduling rules, explicitly designed for dealing with walk-in seasonality. In terms of 'access rules', strategies are tested for adjusting capacity through intra-week, or monthly seasonality of walk-ins, or their combined effects. In terms of 'appointment rules', strategies are tested to determine which particular slots to double-book or leave open in cases where seasonal walk-in rates exceed or fall short of the overall yearly rate. In that regard, this study integrates capacity and appointment decisions, which are usually addressed in an isolated manner in previous studies. Simulation optimization is used to derive heuristic solutions to the appointment-scheduling problem, and the findings are compared in terms of in-clinic measures of patient wait time, physician idle time and overtime. The goal is to provide practical guidelines for healthcare practitioners on how to best design their AS when seasonal walk-ins exist.

DOI 10.1057/jors.2013.56

Cilt 65