Managing expectations with emotional accountability: making City Hospitals accountable during the COVID-19 pandemic in Turkey

Name: Managing expectations with emotional accountability: making City Hospitals accountable during the COVID-19 pandemic in Turkey
Author: Demirag, I., Fırtın, C. E., Bilbil, Ebru Tekin

İsim	Managing expectations with emotional accountability: making City Hospitals accountable during the COVID-19 pandemic in Turkey
Yazar	Demirag, I., Fırtın, C. E., Bilbil, Ebru Tekin
Basım Tarihi:	2020-10
Basım Yeri	- Emerald Publishing Limited
Konu	Accountability, City hospitals, COVID-19 pandemic, Emotions, PPP, Turkey
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	1096-3367
Kayıt Numarası	62f5854a-be37-4f02-8beb-3b2dbf1c14a5
Lokasyon	Hotel Management
Tarih	2020-10
Örnek Metin	Purpose: This paper explores the role of the COVID-19 pandemic in the financial and parliamentary accountability mechanisms of public-private partnership (PPP) “City Hospitals” in Turkey. Diverse and changing accountability mechanisms are explored regarding budgetary, affordability and emotions during the COVID-19 pandemic. Design/methodology/approach: This is a case study of City Hospitals in Turkey. Empirical data are collected and analyzed qualitatively from publicly available government and related sources, Turkish National Audit reports (Sayistay), strategic healthcare investment plans, relevant laws, decrees and NGO reports and news articles. Findings: Existing accountability mechanisms for arranging and/or delivering value-for-money (VfM) in Turkish PPP hospitals are weak. This provided policy makers with more flexibility to manage expectations of its citizens in dealing with COVID-19 pandemic. Political decision makers, through PPPs, created political capital for themselves by engaging in emotional accountability at the expense of better financial and parliamentary accountability. Originality/value: This article contributes to the literature by articulating how roles of accountability change in crisis and introduces the concept of emotional accountability during a period of heavy infrastructure investments in City Hospitals in Turkey.
DOI	10.1108/JPBAFM-07-2020-0097
Cilt	32

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Managing expectations with emotional accountability: making City Hospitals accountable during the COVID-19 pandemic in Turkey

Yazar Demirag, I., Fırtın, C. E., Bilbil, Ebru Tekin

Basım Tarihi 2020-10

Basım Yeri - Emerald Publishing Limited

Konu Accountability, City hospitals, COVID-19 pandemic, Emotions, PPP, Turkey

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 1096-3367

Kayıt Numarası 62f5854a-be37-4f02-8beb-3b2dbf1c14a5

Lokasyon Hotel Management

Tarih 2020-10

Örnek Metin Purpose: This paper explores the role of the COVID-19 pandemic in the financial and parliamentary accountability mechanisms of public-private partnership (PPP) “City Hospitals” in Turkey. Diverse and changing accountability mechanisms are explored regarding budgetary, affordability and emotions during the COVID-19 pandemic. Design/methodology/approach: This is a case study of City Hospitals in Turkey. Empirical data are collected and analyzed qualitatively from publicly available government and related sources, Turkish National Audit reports (Sayistay), strategic healthcare investment plans, relevant laws, decrees and NGO reports and news articles. Findings: Existing accountability mechanisms for arranging and/or delivering value-for-money (VfM) in Turkish PPP hospitals are weak. This provided policy makers with more flexibility to manage expectations of its citizens in dealing with COVID-19 pandemic. Political decision makers, through PPPs, created political capital for themselves by engaging in emotional accountability at the expense of better financial and parliamentary accountability. Originality/value: This article contributes to the literature by articulating how roles of accountability change in crisis and introduces the concept of emotional accountability during a period of heavy infrastructure investments in City Hospitals in Turkey.

DOI 10.1108/JPBAFM-07-2020-0097

Cilt 32