Yazar
Ulufer, S., Soran, Semih
Basım Tarihi
2019
Basım Yeri
-
Elsevier
Konu
Personality, Intention to leave, semotionemotional labor, Demographic factors, Emotion, Emotional labor
Tür
Süreli Yayın
Dil
İngilizce
Dijital
Evet
Yazma
Hayır
Kütüphane
Özyeğin Üniversitesi
Demirbaş Numarası
2352-1457
Kayıt Numarası
58a95543-b92e-4f96-a4a5-4624acc70233
Lokasyon
Professional Flight Program
Tarih
2019
Örnek Metin
One of the essential value in the success of an organization is the human factor. If work is appropriate to the physical characteristics and emotional characteristics of the employees, then that organization will be so successful. Managing the emotions of employees and waiting for employees to exhibit behaviors within the context of emotional labor is a success in the sense of management. Organizations can reach their goals and target income by managing employees ’ emotions and thoughts. Emotional labor is a very positive outcome for organizations. Emotional labor improves customer satisfaction, increases the loyalty of the organization, improves the performance of the organization and emotionally enhancing the performance of employees. The choice of employees who can show behaviours under emotional labor is a very distinct administrative issue. Managers who want to be successful should make personality tests when choosing employees in this context. People who are prone to emotional labor behaviour will be more successful at showing emotional labor behaviours, and positively influenced by this emotional mood they are expected to have a higher level motivation with the lower intention of quit the job. In this regard, a survey was applied to the cabin crew, working in the aviation area, a total of 650 questionnaires were sent and 441 of them came back. After the review, 407 of these surveys were appropriate and analysed. The results showed that personality traids are important factors to emotional labor behaviours and intention to quit mediates the relation between personality and emotional labor behaviours.
Editör
Kazda, A., Smojver, I.
DOI
10.1016/j.trpro.2019.12.027
Cilt
43
