Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure

Name: Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure
Author: Li, M., Wang, X., Paşamehmetoğlu, Ayşın

İsim	Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure
Yazar	Li, M., Wang, X., Paşamehmetoğlu, Ayşın
Basım Tarihi:	2023
Basım Yeri	- Emerald
Konu	Affective rumination, Supervisor–employee relationship, Vicarious abusive supervision
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	0959-6119
Kayıt Numarası	c2b009af-9f4d-4df0-b232-b50146210dd5
Lokasyon	Hotel Management
Tarih	2023
Örnek Metin	Purpose: Vicarious abusive supervision (VAS) has recently garnered the attention of hospitality researchers. VAS is prevalent in hospitality work settings characterized by long production chains and open operating environments. Based on the conservation of resources (CORs) theory, this study aims to examine how VAS influences hospitality employees’ work behaviours (i.e. supervisor-directed deviance, silence and helping behaviour) via affective rumination, with the moderating role of industry tenure as an individual contingency on the relationship between VAS and affective rumination. Design/methodology/approach: The data were gathered from 233 restaurant frontline employees and their supervisors in Turkey. The authors tested the proposed model using partial least squares method through SmartPLS 3. Findings: The results reveal that VAS triggers affective rumination, which, in turn, is positively related to supervisor-directed deviance and silence, and negatively related to helping behaviour. Moreover, industry tenure, as a buffer resource, significantly moderates the relationship between VAS and affective rumination. Practical implications: To reduce the occurrence of VAS and mitigate its negative effects, managers should establish a work environment that embraces understanding and respect, pay attention to how they communicate with employees, implement appropriate interventions when VAS occurs and conduct stress management training and improve employees’ emotion regulation skills in ways that correspond to the employees’ industry experience. Originality/value: This study advances research on VAS by offering insight into how VAS impacts employees’ work behaviours via the underlying mechanism of affective rumination through a COR lens. The findings also shed light on the salient buffering effect of industry tenure as an individual contingency.
DOI	10.1108/IJCHM-02-2023-0151

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Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure

Yazar Li, M., Wang, X., Paşamehmetoğlu, Ayşın

Basım Tarihi 2023

Basım Yeri - Emerald

Konu Affective rumination, Supervisor–employee relationship, Vicarious abusive supervision

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 0959-6119

Kayıt Numarası c2b009af-9f4d-4df0-b232-b50146210dd5

Lokasyon Hotel Management

Tarih 2023

Örnek Metin Purpose: Vicarious abusive supervision (VAS) has recently garnered the attention of hospitality researchers. VAS is prevalent in hospitality work settings characterized by long production chains and open operating environments. Based on the conservation of resources (CORs) theory, this study aims to examine how VAS influences hospitality employees’ work behaviours (i.e. supervisor-directed deviance, silence and helping behaviour) via affective rumination, with the moderating role of industry tenure as an individual contingency on the relationship between VAS and affective rumination. Design/methodology/approach: The data were gathered from 233 restaurant frontline employees and their supervisors in Turkey. The authors tested the proposed model using partial least squares method through SmartPLS 3. Findings: The results reveal that VAS triggers affective rumination, which, in turn, is positively related to supervisor-directed deviance and silence, and negatively related to helping behaviour. Moreover, industry tenure, as a buffer resource, significantly moderates the relationship between VAS and affective rumination. Practical implications: To reduce the occurrence of VAS and mitigate its negative effects, managers should establish a work environment that embraces understanding and respect, pay attention to how they communicate with employees, implement appropriate interventions when VAS occurs and conduct stress management training and improve employees’ emotion regulation skills in ways that correspond to the employees’ industry experience. Originality/value: This study advances research on VAS by offering insight into how VAS impacts employees’ work behaviours via the underlying mechanism of affective rumination through a COR lens. The findings also shed light on the salient buffering effect of industry tenure as an individual contingency.

DOI 10.1108/IJCHM-02-2023-0151