I want a brand new car

Name: I want a brand new car
Author: Özgen, Hanım Kader Şanlıöz

İsim	I want a brand new car
Yazar	Özgen, Hanım Kader Şanlıöz
Basım Tarihi:	2022
Basım Yeri	- Taylor and Francis
Tür	Kitap
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	978-100060031-5
Kayıt Numarası	1a035861-6011-42fc-b412-d525b533b265
Lokasyon	Hotel Management
Tarih	2022
Örnek Metin	Resort hotels are properties where customers holiday, mostly with their family members, usually for a minimum duration of one week. This duration is critical as customers have numerous interactions with the hotel’s offerings and with other people including customers and hotel workers. If the hotel property is a large scale business, it is inevitable that some customers will experience some service failures which require the implementation of some recovery strategies so that customers will be satisfied with their experience. This case will highlight for participants the importance of managing the customer service recovery process in a resort hotel. The case concerns a customer who was incolved in a car crash and the actions taken by the operations manager to overcome the disappointment and dissatisfaction of the customer.
Editör	Aktaş, G., Kozak, M.
DOI	10.4324/9781003182856-23

Kaynağa git Özyeğin Üniversitesi

Aramaya Dön

Özyeğin Üniversitesi

Kaynağa git

I want a brand new car

Yazar Özgen, Hanım Kader Şanlıöz

Basım Tarihi 2022

Basım Yeri - Taylor and Francis

Tür Kitap

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 978-100060031-5

Kayıt Numarası 1a035861-6011-42fc-b412-d525b533b265

Lokasyon Hotel Management

Tarih 2022

Örnek Metin Resort hotels are properties where customers holiday, mostly with their family members, usually for a minimum duration of one week. This duration is critical as customers have numerous interactions with the hotel’s offerings and with other people including customers and hotel workers. If the hotel property is a large scale business, it is inevitable that some customers will experience some service failures which require the implementation of some recovery strategies so that customers will be satisfied with their experience. This case will highlight for participants the importance of managing the customer service recovery process in a resort hotel. The case concerns a customer who was incolved in a car crash and the actions taken by the operations manager to overcome the disappointment and dissatisfaction of the customer.

Editör Aktaş, G., Kozak, M.

DOI 10.4324/9781003182856-23