Customer-focused aircraft seat design: A case study with AHP-QFD

Title Customer-focused aircraft seat design: A case study with AHP-QFD
Author Yilmaz Çetin, A., Üçler, Çağlar
Publication Date: 2023-11-23
Publication Place - Vilnius Gediminas Technical University
Subject AHP-QFD, Aircraft cabin interior, Aircraft seat, Customer-focused design, TCI
Type Periodical
Language English
Digital Yes
Manuscript No
Library: Özyeğin University
Library Asset ID 1648-7788
Record ID af145a46-95aa-4e35-b209-ce3932eb7a4b
Library Location Professional Flight Program
Date 2023-11-23
Notes Turkish Cabin Interior Inc. ; Tall Clubs International
Sample Text Aviation is rapidly expanding and recovering from the pandemic impact driven by the experience economy. This is particularly subject to interfaces such as the aircraft seats, which are getting intense attention as a differentiator in the cabin. The focal point of this paper is to assess and convert customer requirements into what must be done for an optimum aircraft seat. To achieve this, a 2-step analytic hierarchy process and quality function deployment (AHP-QFD) methodology was successfully applied, consolidating product quality characteristics. Then, it leverages a novel scoring method of interdependencies to isolate dependable design variables. Consequently, safety, weight, and durability scored maximum, emphasizing backrest design and alternative composite materials, while test infrastructure was determined as a critical investment component. Furthermore, it is shown how AHP-QFD can be used for product strategy and strategic portfolio management of R&D projects.
DOI 10.3846/aviation.2023.20210
Cilt 27
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Customer-focused aircraft seat design: A case study with AHP-QFD

Author Yilmaz Çetin, A., Üçler, Çağlar
Publication Date 2023-11-23
Publication Place - Vilnius Gediminas Technical University
Subject AHP-QFD, Aircraft cabin interior, Aircraft seat, Customer-focused design, TCI
Type Periodical
Language English
Digital Yes
Manuscript No
Library Özyeğin University
Library Asset ID 1648-7788
Record ID af145a46-95aa-4e35-b209-ce3932eb7a4b
Library Location Professional Flight Program
Date 2023-11-23
Notes Turkish Cabin Interior Inc. ; Tall Clubs International
Sample Text Aviation is rapidly expanding and recovering from the pandemic impact driven by the experience economy. This is particularly subject to interfaces such as the aircraft seats, which are getting intense attention as a differentiator in the cabin. The focal point of this paper is to assess and convert customer requirements into what must be done for an optimum aircraft seat. To achieve this, a 2-step analytic hierarchy process and quality function deployment (AHP-QFD) methodology was successfully applied, consolidating product quality characteristics. Then, it leverages a novel scoring method of interdependencies to isolate dependable design variables. Consequently, safety, weight, and durability scored maximum, emphasizing backrest design and alternative composite materials, while test infrastructure was determined as a critical investment component. Furthermore, it is shown how AHP-QFD can be used for product strategy and strategic portfolio management of R&D projects.
DOI 10.3846/aviation.2023.20210
Cilt 27
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