Author
Bowen, B. D., Bowen, E. E., Headley, D. E., Küçükönal, Hatice, Wildt, C. T.
Publication Date
2013
Publication Place
-
Elsevier
Subject
Performance indicators, Quality, Technology, Airline quality rating, Airline passenger survey, Policy research construct
Type
Document
Language
English
Digital
Yes
Manuscript
No
Library
Özyeğin University
Library Asset ID
1877-0428
Record ID
fd525590-0190-43b0-8b2f-ce6ba282542d
Library Location
Aviation Management
Date
2013
Sample Text
Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed with focus on improvement in systemic safety while simultaneously maintaining a viable and profitable organization. This premise is specifically foremost in the leadership of airline organizations. The Airline Quality Rating has become a recognized and lauded indicator of airline performance in the United States. A valid case is presented herein to confirm that the Airline Quality Rating's applied analytic methodology effectively provides a tool for assessing organizational leadership. These results provide a benchmark for global adoption in the world airline industry.
Cilt
75