The contextual information requirements for collection and use of occupant feedback in BIM-enabled FM

Name: The contextual information requirements for collection and use of occupant feedback in BIM-enabled FM
Author: Artan, D., Tekçe, Işılay, Yilmaz, N., Ergen, E.

İsim	The contextual information requirements for collection and use of occupant feedback in BIM-enabled FM
Yazar	Artan, D., Tekçe, Işılay, Yilmaz, N., Ergen, E.
Basım Tarihi:	2023
Basım Yeri	- Emerald
Konu	BIM-enabled FM, Facility management, Information flow model, Information requirements, Occupant feedback, Use cases
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	0263-2772
Kayıt Numarası	e64c7468-c2e8-4425-99cc-ff78fd1b8169
Lokasyon	Interior Architecture and Environmental Design
Tarih	2023
Notlar	TüBİTAK
Örnek Metin	Purpose: Occupant feedback is crucial for healthy, comfortable and productive offices. Existing facility management (FM) systems are limited in effective use of occupant feedback, as they fail to collect the vital contextual information (e.g. related building element, space) associated with the feedback. The purpose of this study is to formalise the contextual information requirements for structured collection of occupant feedback for rapid diagnosis and resolution of problems and integrating occupant feedback with building information modelling (BIM) for making use of its visualisation and analysis capabilities, and eventually for effective use of occupant feedback in FM operations. Design/methodology/approach: A mixed-methods approach was conducted in four steps: (1) identifying occupant feedback types (e.g. echo in meeting room) in office buildings, (2) examining the current practice in collecting and processing occupant feedback via use cases, (3) determining the contextual information requirements via expert interviews and (4) validation of the information requirements via a BIM-integrated prototype. Findings: The findings present the contextual information requirements for 107 occupant feedback types grouped under thermal comfort, indoor air quality, acoustic comfort, visual comfort, building design and facility services. Practical implications: Feedback-specific contextual information items enable structured data collection and help to avoid missing data and minimise the time lost in manual data entry and recursive interaction with the occupants during FM operations. Originality/value: The contextual information requirements determined are expected to enhance occupant satisfaction and FM performance in office buildings by better use of the occupant feedback and integration into BIM-enabled FM and can be extended to other building types in future studies by using the proposed methodology.
DOI	10.1108/F-03-2023-0028

Kaynağa git Özyeğin Üniversitesi

Aramaya Dön

Özyeğin Üniversitesi

Kaynağa git

The contextual information requirements for collection and use of occupant feedback in BIM-enabled FM

Yazar Artan, D., Tekçe, Işılay, Yilmaz, N., Ergen, E.

Basım Tarihi 2023

Basım Yeri - Emerald

Konu BIM-enabled FM, Facility management, Information flow model, Information requirements, Occupant feedback, Use cases

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 0263-2772

Kayıt Numarası e64c7468-c2e8-4425-99cc-ff78fd1b8169

Lokasyon Interior Architecture and Environmental Design

Tarih 2023

Notlar TüBİTAK

Örnek Metin Purpose: Occupant feedback is crucial for healthy, comfortable and productive offices. Existing facility management (FM) systems are limited in effective use of occupant feedback, as they fail to collect the vital contextual information (e.g. related building element, space) associated with the feedback. The purpose of this study is to formalise the contextual information requirements for structured collection of occupant feedback for rapid diagnosis and resolution of problems and integrating occupant feedback with building information modelling (BIM) for making use of its visualisation and analysis capabilities, and eventually for effective use of occupant feedback in FM operations. Design/methodology/approach: A mixed-methods approach was conducted in four steps: (1) identifying occupant feedback types (e.g. echo in meeting room) in office buildings, (2) examining the current practice in collecting and processing occupant feedback via use cases, (3) determining the contextual information requirements via expert interviews and (4) validation of the information requirements via a BIM-integrated prototype. Findings: The findings present the contextual information requirements for 107 occupant feedback types grouped under thermal comfort, indoor air quality, acoustic comfort, visual comfort, building design and facility services. Practical implications: Feedback-specific contextual information items enable structured data collection and help to avoid missing data and minimise the time lost in manual data entry and recursive interaction with the occupants during FM operations. Originality/value: The contextual information requirements determined are expected to enhance occupant satisfaction and FM performance in office buildings by better use of the occupant feedback and integration into BIM-enabled FM and can be extended to other building types in future studies by using the proposed methodology.

DOI 10.1108/F-03-2023-0028