Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance

Name: Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
Author: Guchait, P., Paşamehmetoğlu, Ayşın, Dawson, M.

İsim	Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
Yazar	Guchait, P., Paşamehmetoğlu, Ayşın, Dawson, M.
Basım Tarihi:	2014-08
Basım Yeri	- Elsevier
Konu	Perceived supervisor support, Error management, Perceived co-worker support, Perceived psychological safety, Service recovery performance, Service failure
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	1873-4693
Kayıt Numarası	64874bec-c8ef-4fc5-8235-ca80395ac96e
Lokasyon	Hotel Management
Tarih	2014-08
Notlar	Due to copyright restrictions, the access to the full text of this article is only available via subscription.
Örnek Metin	The study examined the influence of perceived supervisor and co-worker support for error management on employees' engagement in service recovery performance. Furthermore, the current work examined the mediating role of perceived psychological safety. Data was collected from 22 restaurants in Turkey involving 236 employees. Hierarchical linear regression analysis was used to test the mediated-moderated model. Results indicate the (I) direct main effects of perceived supervisor and co-worker support for error management on employee engagement in service recovery performance, (2) positive interaction effect of perceived supervisor and co-worker support for error management on perceived psychological safety, and (3) mediating effect of perceived psychological safety between perceived support for error management and employee engagement in service recovery performance.
DOI	10.1016/j.ijhm.2014.04.009
Cilt	41

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Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance

Yazar Guchait, P., Paşamehmetoğlu, Ayşın, Dawson, M.

Basım Tarihi 2014-08

Basım Yeri - Elsevier

Konu Perceived supervisor support, Error management, Perceived co-worker support, Perceived psychological safety, Service recovery performance, Service failure

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 1873-4693

Kayıt Numarası 64874bec-c8ef-4fc5-8235-ca80395ac96e

Lokasyon Hotel Management

Tarih 2014-08

Notlar Due to copyright restrictions, the access to the full text of this article is only available via subscription.

Örnek Metin The study examined the influence of perceived supervisor and co-worker support for error management on employees' engagement in service recovery performance. Furthermore, the current work examined the mediating role of perceived psychological safety. Data was collected from 22 restaurants in Turkey involving 236 employees. Hierarchical linear regression analysis was used to test the mediated-moderated model. Results indicate the (I) direct main effects of perceived supervisor and co-worker support for error management on employee engagement in service recovery performance, (2) positive interaction effect of perceived supervisor and co-worker support for error management on perceived psychological safety, and (3) mediating effect of perceived psychological safety between perceived support for error management and employee engagement in service recovery performance.

DOI 10.1016/j.ijhm.2014.04.009

Cilt 41