Remote customer interaction in frugal product development: model with customer evaluation

Name: Remote customer interaction in frugal product development: model with customer evaluation
Author: Gupta, R. K., Üçler, Çağlar, Bernard, A.

İsim	Remote customer interaction in frugal product development: model with customer evaluation
Yazar	Gupta, R. K., Üçler, Çağlar, Bernard, A.
Basım Tarihi:	2022
Basım Yeri	- Inderscience Publishers
Konu	Augmented reality, Collaborative product development, Customer experience, Frugal product development, Product interaction, Virtual customer inspection
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	1743-5110
Kayıt Numarası	d890086f-7643-4da7-b6a2-74d8c85c3ace
Lokasyon	Professional Flight Program
Tarih	2022
Örnek Metin	The objective of this paper is to deliver an efficient structured methodology for spatially distributed but collaborative frugal product development to fulfil the requirements of emerging markets. The utilisation of local content, customer feedback, and preferences are respected to enable the customisation of products and attributes in the customer's environment. Virtual customer inspection tool based on augmented reality is developed and presented for remote customer interactions, recording feedback, preferences, and customisations. The developed tool enables the interaction of the customer with the product in digital, semi-finished, and finished form, which is capturing customer experiences, integrates geographical spread, and validates the product in the customer's environment. To achieve this, the tool uses intelligent decision-making with the incorporation of analytic hierarchy process, where satisfaction evaluation of the customer is used to achieve optimal requirements for frugal product development. The developed tool and associated remote virtual customer interactions are demonstrated with use cases.
DOI	10.1504/ijplm.2022.127119
Cilt	14

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Remote customer interaction in frugal product development: model with customer evaluation

Yazar Gupta, R. K., Üçler, Çağlar, Bernard, A.

Basım Tarihi 2022

Basım Yeri - Inderscience Publishers

Konu Augmented reality, Collaborative product development, Customer experience, Frugal product development, Product interaction, Virtual customer inspection

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 1743-5110

Kayıt Numarası d890086f-7643-4da7-b6a2-74d8c85c3ace

Lokasyon Professional Flight Program

Tarih 2022

Örnek Metin The objective of this paper is to deliver an efficient structured methodology for spatially distributed but collaborative frugal product development to fulfil the requirements of emerging markets. The utilisation of local content, customer feedback, and preferences are respected to enable the customisation of products and attributes in the customer's environment. Virtual customer inspection tool based on augmented reality is developed and presented for remote customer interactions, recording feedback, preferences, and customisations. The developed tool enables the interaction of the customer with the product in digital, semi-finished, and finished form, which is capturing customer experiences, integrates geographical spread, and validates the product in the customer's environment. To achieve this, the tool uses intelligent decision-making with the incorporation of analytic hierarchy process, where satisfaction evaluation of the customer is used to achieve optimal requirements for frugal product development. The developed tool and associated remote virtual customer interactions are demonstrated with use cases.

DOI 10.1504/ijplm.2022.127119

Cilt 14