An intersectionality framework for transformative services research

Name: An intersectionality framework for transformative services research
Author: Saatçioğlu, Bige, Corus, C.

İsim	An intersectionality framework for transformative services research
Yazar	Saatçioğlu, Bige, Corus, C.
Basım Tarihi:	2015
Basım Yeri	- Informa Group Company
Konu	consumer vulnerability, intersectionality, transformative consumer research, healthcare services, marginalization
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	1743-9507
Kayıt Numarası	d7ff25e4-3271-4fa4-8f31-f7781b03a518
Lokasyon	Business Administration
Tarih	2015
Notlar	Due to copyright restrictions, the access to the full text of this article is only available via subscription.
Örnek Metin	The authors introduce the theory of intersectionality which refers to the interactivity of social identities such as race, class, and gender in shaping individuals’ experiences. Intersectionality is explored using cases and examples from healthcare services, which involve high contact encounters with consumers who may possess multiple disadvantages (e.g. low income, illness, immigrant status) and therefore make for interesting contexts for intersectional analyses. Intersectionality is proposed as a framework that can shed light on the experiences of consumers who belong to multiple disadvantaged social groups, such as being black and low income, immigrant, and in poor health. Detailed guidelines for conducting intersectionality-driven services research are provided, which take into account the interconnected nature of multiple disadvantages. The authors emphasize that intersectionality offers a holistic look at the co-created nature of services and it can be instrumental in designing tailored and fair services to improve consumer and societal well-being.
DOI	10.1080/02642069.2015.1015522
Cilt	35

Kaynağa git Özyeğin Üniversitesi

Aramaya Dön

Özyeğin Üniversitesi

Kaynağa git

An intersectionality framework for transformative services research

Yazar Saatçioğlu, Bige, Corus, C.

Basım Tarihi 2015

Basım Yeri - Informa Group Company

Konu consumer vulnerability, intersectionality, transformative consumer research, healthcare services, marginalization

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 1743-9507

Kayıt Numarası d7ff25e4-3271-4fa4-8f31-f7781b03a518

Lokasyon Business Administration

Tarih 2015

Notlar Due to copyright restrictions, the access to the full text of this article is only available via subscription.

Örnek Metin The authors introduce the theory of intersectionality which refers to the interactivity of social identities such as race, class, and gender in shaping individuals’ experiences. Intersectionality is explored using cases and examples from healthcare services, which involve high contact encounters with consumers who may possess multiple disadvantages (e.g. low income, illness, immigrant status) and therefore make for interesting contexts for intersectional analyses. Intersectionality is proposed as a framework that can shed light on the experiences of consumers who belong to multiple disadvantaged social groups, such as being black and low income, immigrant, and in poor health. Detailed guidelines for conducting intersectionality-driven services research are provided, which take into account the interconnected nature of multiple disadvantages. The authors emphasize that intersectionality offers a holistic look at the co-created nature of services and it can be instrumental in designing tailored and fair services to improve consumer and societal well-being.

DOI 10.1080/02642069.2015.1015522

Cilt 35