A novel collection optimisation solution maximising long-term profits: a case study in an international bank

Name: A novel collection optimisation solution maximising long-term profits: a case study in an international bank
Author: Duman, Ekrem, Ecevit, F., Çakır, Ç., Altan, O.

İsim	A novel collection optimisation solution maximising long-term profits: a case study in an international bank
Yazar	Duman, Ekrem, Ecevit, F., Çakır, Ç., Altan, O.
Basım Tarihi:	2017-10-02
Basım Yeri	- Taylor & Francis
Konu	Collection scorecard, Optimisation, Risk management
Tür	Süreli Yayın
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	1246-0125
Kayıt Numarası	b3df5f7e-9cb7-4382-862c-db05cf86c9c4
Lokasyon	Industrial Engineering
Tarih	2017-10-02
Örnek Metin	When customers fail to pay the amount they owe to their bank related with a credit product (credit cards, overdraft accounts or instalment loans), the bank starts the collection process. This process typically lasts for a particular amount of time after which the customer is labelled as defaulted and a litigation period is launched. Banks try to minimise the percentage of credit exposure that goes to litigation since it negatively affects the bank’s profitability. Accordingly, they take various actions to maximise the collections before litigation. In this study, we approach this problem from a different perspective as we maximise not the short-term collections but the long-term revenues from customers by incorporating the churn effects of these actions in our modelling. © 2018 Informa UK Limited, trading as Taylor & Francis Group.
DOI	10.1080/12460125.2017.1422318
Cilt	26

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A novel collection optimisation solution maximising long-term profits: a case study in an international bank

Yazar Duman, Ekrem, Ecevit, F., Çakır, Ç., Altan, O.

Basım Tarihi 2017-10-02

Basım Yeri - Taylor & Francis

Konu Collection scorecard, Optimisation, Risk management

Tür Süreli Yayın

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 1246-0125

Kayıt Numarası b3df5f7e-9cb7-4382-862c-db05cf86c9c4

Lokasyon Industrial Engineering

Tarih 2017-10-02

Örnek Metin When customers fail to pay the amount they owe to their bank related with a credit product (credit cards, overdraft accounts or instalment loans), the bank starts the collection process. This process typically lasts for a particular amount of time after which the customer is labelled as defaulted and a litigation period is launched. Banks try to minimise the percentage of credit exposure that goes to litigation since it negatively affects the bank’s profitability. Accordingly, they take various actions to maximise the collections before litigation. In this study, we approach this problem from a different perspective as we maximise not the short-term collections but the long-term revenues from customers by incorporating the churn effects of these actions in our modelling. © 2018 Informa UK Limited, trading as Taylor & Francis Group.

DOI 10.1080/12460125.2017.1422318

Cilt 26