To stay or not to stay: How to convince the very first guest of a resort property

Name: To stay or not to stay: How to convince the very first guest of a resort property
Author: Özgen, Hanım Kader Şanlıöz

İsim	To stay or not to stay: How to convince the very first guest of a resort property
Yazar	Özgen, Hanım Kader Şanlıöz
Basım Tarihi:	2023-02-28
Basım Yeri	- CABI International
Konu	Customer experience, Hospitality marketing, Operations management, Tourism and hospitality industry, Tourist decision making
Tür	Kitap
Dil	İngilizce
Dijital	Evet
Yazma	Hayır
Kütüphane:	Özyeğin Üniversitesi
Demirbaş Numarası	978-180062102-2
Kayıt Numarası	5e832e7e-f4f2-4c27-a903-830de920da2d
Lokasyon	Hotel Management
Tarih	2023-02-28
Örnek Metin	Hotel openings in resort destinations have several challenges to overcome and manage, such as: (i) the completion of the hotel project; (ii) preparation of hotel operations for the customer experience; (iii) pre-opening tasks and procedures to test the technical and functional performance of all the service units; and (iv) organization of site visits to marketing and sales partners. The conflicts between the hotel operation and project teams and the delays in openings due to planning defects or unexpected problems may prolong this period with multiple issues for managing executives to deal with. This case addresses the possible challenges of such a period and helps learners comprehend and analyse the situational aspects to seek the best possible solutions to overcome these challenges.
DOI	10.1079/9781800621022.0015

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To stay or not to stay: How to convince the very first guest of a resort property

Yazar Özgen, Hanım Kader Şanlıöz

Basım Tarihi 2023-02-28

Basım Yeri - CABI International

Konu Customer experience, Hospitality marketing, Operations management, Tourism and hospitality industry, Tourist decision making

Tür Kitap

Dil İngilizce

Dijital Evet

Yazma Hayır

Kütüphane Özyeğin Üniversitesi

Demirbaş Numarası 978-180062102-2

Kayıt Numarası 5e832e7e-f4f2-4c27-a903-830de920da2d

Lokasyon Hotel Management

Tarih 2023-02-28

Örnek Metin Hotel openings in resort destinations have several challenges to overcome and manage, such as: (i) the completion of the hotel project; (ii) preparation of hotel operations for the customer experience; (iii) pre-opening tasks and procedures to test the technical and functional performance of all the service units; and (iv) organization of site visits to marketing and sales partners. The conflicts between the hotel operation and project teams and the delays in openings due to planning defects or unexpected problems may prolong this period with multiple issues for managing executives to deal with. This case addresses the possible challenges of such a period and helps learners comprehend and analyse the situational aspects to seek the best possible solutions to overcome these challenges.

DOI 10.1079/9781800621022.0015